Manage 24×7 with high availability access to infrastructure

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An Internet Data Center (IDC) is an infrastructure space setup where organizations can co-locate their IT infrastructure and host IT enabled services for access via the internet. General size of this infrastructure is huge in capacity terms and managing such single or multi-location spread facilities is a big challenge. The IDC services the customer requirement with SLA assurance of 24×7 management and 99.9+ uptime with a back to back arrangement with all its vendors. Maintaining highest level of security is again a major challenge considering the equipments are lodged in close vicinity with other customer equipments could be also at times competing organizations. The customers can be either internal or external and with various options of hiring rack space or physical space in form of cages.

The IDC backbone network is a shared resource for all the customers hence managing this critical network equipment setup requires utmost operations management, else any outage can result in multiple customer service being affected leading to revenue and opportunity business loss to the IDC. In providing the highest level of redundancy more and more IDC are planned today meeting Tier 3 – Tier 4 standards. To meet the prescribed standard requirements; management and monitoring solutions need to be installed that provide high and alternate availability.

Major types of co-location customers are:
• Web commerce companies, who use the facilities for a safe environment and cost-effective, redundant connections to the Internet
• Major enterprises, who use the facility for disaster avoidance, offsite data backup and business continuity
• Telecommunication companies, who use the facilities to interexchange traffic with other telecommunications companies and access to potential clients
• Small and Medium Enterprises who consider it more viable to co-locate than to build their own IT setup
• Organizations requiring web presence
• Software development and R&D companies for software and hardware burn-in testing | Network Rendering | Collaborative and Distributed processing

Key challenges faced by IDC service providers in managing such infrastructure are
• Centralized management of all units at various levels
• Maintaining SLA provided to customers
• Security and Audit
• First level troubleshooting for customer
• Continuous monitoring of primary and redundant links
• Maximizing uptime and service availability
• Power monitoring for billing customer as per usage and control for rectification.

Centralized Management

The DSView® 3 management software platform provides secure, remote and consolidated out-of-band management of the entire IT infrastructure. DSView 3 software enables you to use a single interface to ensure the data center is continuously up and running by controlling DSR® KVM over IP switches, console management appliances, power distribution units, and IPMI-enabled servers.

GUI Console over IP

DSR® KVM over IP switches provide multiple digital paths to remotely access out-of-band devices and remotely power cycle connected devices. Managed with the DSView® 3 software, DSR KVM switches enable BIOS-level control of servers and serial equipment anytime, anywhere.

CLI Console over IP

Avocent advanced console servers provide secure, remote access to IT devices and console port management for UNIX- and Windows-based servers.

Power management and control

DSView® 3 software’s IP power management enables out-of-band remote management of Avocent power control devices, Server Technology Switched CDU products, and power management of IPMI-enabled servers – offering a proactive approach to power management that helps eliminate downtime caused by power issues.

Service Processor Consolidation

Avocent server management solutions help enterprises leverage service processor technologies in any of their servers, no matter the server vendor. This provides proactive server monitoring and maintenance to reduce operation costs and speed troubleshooting and problem resolution. Avocent’s solutions save staff time by enabling companies to capitalize on existing service processor resources to manage expanding IT environments.