KPO / BPO / Contact Centers
Today business houses are concentrating on their core competencies and are outsourcing specific business functions or processes to third-party service providers.The decision to outsource is often made in the interest of lowering cost or making better use of time and energy costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of land, labor, capital, (information) technology and resources.
Services provided by Third-Party Service providers can be categorized as
- Knowledge Process Outsourcing
- Business Process Outsourcing
- Contact Center
Gain high availability access to Data, Voice and Network with easeIn a KPO | BPO | Contact Center, Datacenter infrastructure consists of its own internal managed services infrastructure and out sourced business customer infrastructure. Their own setup mainly comprises of servers providing services for email, storage, project management and tracking, HRMS to name a few. The customer infrastructure is separated by way of caging. Such […]
Optimize the infrastructureKPO | BPO | Contact Centers capacity is defined in terms of number of seats. These seats are occupied by agents who address the end-customers queries and issues. They typically have two or more workstations depending on the internal setup out of which one workstation is connected to the parent company network and the other […]