KPO / BPO / Contact Centers
Today business houses are concentrating on their core competencies and are outsourcing specific business functions or processes to third-party service providers.The decision to outsource is often made in the interest of lowering cost or making better use of time and energy costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of land, labor, capital, (information) technology and resources.
Services provided by Third-Party Service providers can be categorized as
- Knowledge Process Outsourcing
- Business Process Outsourcing
- Contact Center