Gain high availability access to Data, Voice and Network with ease

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In a KPO | BPO | Contact Center, Datacenter infrastructure consists of its own internal managed services infrastructure and out sourced business customer infrastructure. Their own setup mainly comprises of servers providing services for email, storage, project management and tracking, HRMS to name a few. The customer infrastructure is separated by way of caging. Such cages are isolated from the internal network physically and the Datacenter operations team is common to both the infrastructures. These companies also have a voice setup for routing inbound and outbound calls to service the customer’s end-customer, hence it is critical to maintain high uptime of this setup too.

Common challenges in managing such an infrastructure are
• Centralized management of all setups
• Restricted and secure access to customer cages
• Voice network high availability
• Scalability and future proofing
• Compliances to industry standards
• Adherence to internal and customer SLA’s
• Documentation and Reporting
• IT Workforce Resource Management

The Avocent Console Management solution helps Datacenter Management teams to consolidate and access both the internal and customer infrastructure without violating the terms of isolation.

The console management solution does not allow means to transfer data between isolated customer setups and provides detailed audit logs of all access. The solution also helps the business teams to collaborate with the customer in situations where an audit for quality of customer service is to be carried out.

Centralized Management

The DSView® 3 management software platform provides secure, remote and consolidated out-of-band management of the entire IT infrastructure. DSView 3 software enables you to use a single interface to ensure the data center is continuously up and running by controlling DSR® KVM over IP switches, console management appliances, power distribution units, and IPMI-enabled servers.

GUI Console over IP

DSR® KVM over IP switches provide multiple digital paths to remotely access out-of-band devices and remotely power cycle connected devices. Managed with the DSView® 3 software, DSR KVM switches enable BIOS-level control of servers and serial equipment anytime, anywhere.

CLI Console over IP

Avocent advanced console servers provide secure, remote access to IT devices and console port management for UNIX- and Windows-based servers.

Power management and control

DSView® 3 software’s IP power management enables out-of-band remote management of Avocent power control devices, Server Technology Switched CDU products, and power management of IPMI-enabled servers – offering a proactive approach to power management that helps eliminate downtime caused by power issues.

Service Processor Consolidation

Avocent server management solutions help enterprises leverage service processor technologies in any of their servers, no matter the server vendor. This provides proactive server monitoring and maintenance to reduce operation costs and speed troubleshooting and problem resolution. Avocent’s solutions save staff time by enabling companies to capitalize on existing service processor resources to manage expanding IT environments.