CUSTOMER SERVICES

The Online Customer Services are part of the Support section on our website. These services supplement our direct support facilities, empowering our customers with on-time information. Customer Order Tracking System (COTS) Customers log into our web site and track each order step-by-step through the manufacturing process cycle. COTS information is directly updated from our manufacturing facilities at Bangalore and Pune every day with the latest authentic information on the status of orders including dispatch details. COTS also has facilities for customers to exchange quick messages with our production. Online Stock Availability The Stock Availability indicates the stocks held by our various distributors all over India, and also the products available at our Pune and Bangalore production centers for ex-stock delivery. Once required items are identified or located, the requirements can be sent by email to the concerned distributor or to our Sales Desk. Each message is assured of a prompt response. Feedback Forms This facility is meant to provide customers a channel for rapid communication with APW President. The Feedback Form can be used for any, and every, kind of communication - such as :- Requests for information Intimation of problems, such as transportation damage, short or wrong shipments, discrepancies. Request for quotations, and Any other matter that customers may want to inform us of. The facility contains a drop-down menu to help structure the subject and message. Messages are emailed directly through our Website to our Customer Support Team. COTS Latest authentic information on the status of orders Stocks Available Products available for ex-stock delivery from distributors or production plants Feedback Forms Rapid Communication with APW President